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Case Studies

High volume, tight deadline? No problem_CS_180x180
The Affordable Care Act open enrollment season was quickly approaching, and call volumes at insurance companies across the country were skyrocketing. In preparation for the immensely busy season ahead, one of the largest U.S. mutual life insurance companies needed to develop an efficient and effective way to manage this anticipated spike in call volume.With its existing brick and mortar contact ce ... Read More
Innovative sourcing fueled by talent personification_CS_180x180
In Germany, quality hoteliers are often born and raised within the hospitality industry. They’ve seen their families run the business, and have gained first-hand experience throughout their lifetimes. This level of industry and cultural expertise is invaluable, and also incredibly scarce—making it challenging for new entrants to the local industry to attract the talent they need to be successful. ... Read More
Mass interviews massive success_CS_180x180
A national personal finance company was feeling the pressure to attract and hire enough agents to fill an upcoming call center training program. Failure to do so could result in the call center being understaffed to the point of losing critical revenue.Having suffered from low brand recognition over the years, the organization continually struggled to find engaged candidates who would be a good cu ... Read More
From automaker to innovator_CS_180x180
A regional branch of a large, global automotive manufacturer was continuing its journey to transform from its legacy brand and operating model to an innovative, global mobility partner. But, to ensure they could attract and engage the new skills and competencies needed to succeed in this new world, the company required a significant shift in its talent acquisition strategy.Having strategically par ... Read More
From spinning wheels to accelerated outcomes_CS_180x180
The acquisition of a competitive division of a global Fortune 500 company exponentially expanded the footprint of an already large fleet management company.It was determined that neither legacy organization performed particularly well when it came to talent acquisition and onboarding. For various reasons, the processes were complicated and slow—and created more frustration than satisfaction among ... Read More
Strategic workforce planning tapping internal supply chain_CS_180x180
With an immediate need for approximately 700 new hires in IT and other professional fields, an Indian branch of one of the world’s largest financial institutions was ramping up its talent acquisition efforts. However, in a market where demand for IT talent was outpacing supply and an industry that is continually struggling to overcome an old-school, legacy brand, recruiting a high volume of niche ... Read More
Breaking down barriers ramping up growth_CS_180x180
For the first time ever, this large global retailer was opening its doors in Mexico. With nine brand new stores all slated to open within the same month, the clothing chain needed to attract and hire a high volume of candidates within a relatively short period of time.Considering that the local talent pool had zero recognition of the company’s brand, ramping up candidate interest for the open posi ... Read More
Getting started with the right talent_CS_180x180
To service growing global needs, a leading banking and financial institution was building a new shared service center in India. In order for the shared service center to launch successfully, the financial company needed to hire several thousand new employees for a wide range of departments and functions in the first two years of operation, as well as develop a streamlined process that seamlessly i ... Read More
Building talent reserves saving lives_CS_180x180
A national emergency can strike at any time, without any notice. To be prepared, the U.S. government’s disaster recovery branch engages thousands of “reservists” to be available on an episodic basis. The ideal reserve talent demonstrates flexibility in how they want to work (e.g. virtual vs. on-site), and possesses the technical skills needed, ranging from engineers, to project managers, to insura ... Read More
Recruiting funnel optimization for enhanced efficiency_CS_180x180
After a previous RPO solution failed to perform as expected, a global IT company was struggling to keep pace with talent demands.In fact, the existing processes were adversely impacting the company’s talent flow—turnaround times were long, expenses were excessive due to high third-party vendor costs, and there was a backlog of several hundred positions to fill. In general, there was a severe lack ... Read More
High-profile event high-touch recruitment support_CS_180x180
Imagine building a short-term workforce of thousands of people in a market with a 1% unemployment rate. Up to 91% of that workforce would need to relocate from other markets, due to an extreme shortage of skilled labor in the region. The employees would need to speak both Russian and English—skills that less than 6% of the local population possessed. Imagine acquiring this talent under an uncompro ... Read More
The perfect complement to any financial team_CS_180x180
A surge in new business is always good news. But in the financial sector, year-end activities take priority. When a mortgage servicing company encountered an unexpected rush of new projects in October, it was faced with two choices: a) turn down the new work to avoid risking incompletion of critical year-end activities, or b) ramp up its workforce and get the best of both worlds.They chose the lat ... Read More
MSP AUS_NSW DoE_180x180_16-0967
At the beginning of 2015, the New South Wales (NSW) Department of Education (DoE) embarked on an ambitious plan to accelerate the deployment of a new contingent labor management solution—spearheaded by David Malcolm, NSW director of Category Management, People | Procurement Solutions Directorate. Known informally as “Contractor Central,” this NSW initiative would need an anchor implementation to e ... Read More
Supplier_optimization_for_greater_volume_discount
One of the largest auto financing companies in the U.S. needed a partner to help reduce the costs and hassle of working with 42 different suppliers to fulfill its talent needs. The company engaged the Contingent Workforce Outsourcing team at KellyOCG to conduct supplier program optimization, an initiative that ultimately helped the company streamline the supply base and maximize cost savings throu ... Read More
Career transition services lead to increase in productivity during time of organizational change
The Ayers Group worked with a major New York City area hospital during the sale of a large Medicare insurance subsidiary to support the organization and employees during a potentially difficult transition period.THE CHALLENGEA major New York City area hospital made a strategic business decision to exit their Medicare insurance business and, as a result, sell their subsidiary. There was a significa ... Read More
Executive coaching tied to strategic business shift
Concerned about a shortage of leadership talent to successfully implement their business strategy for 2020, a leading global chemical company builds its pipeline with executive coaching as a critical component for business success.THE CHALLENGEAt the conclusion of a leadership summit, the executive team recognized the need to make leadership development and talent management priorities for the fut ... Read More
TSCM Talent Strategy Goal Assessment_CS_180x180_150143
The more a business succeeds, the more it must take into account the demands of the economy in which it functions and the evolving labor landscape from which it draws its people. And in any successful enterprise, a key aspect of operations involves establishing an agile and effective talent supply chain that supports the enterprise’s global business objectives.Performing an in-depth current state ... Read More
HT TSC Mastery_Case Study_180x180_150451
Managing a talent supply chain is a significant challenge for small and large complex organizations. One global software company knew it needed expertise to help streamline its overall process for procuring and managing contingent labor, including staff augmentation and statement of work (SOW), throughout the entire organization. The company defined specific goals, which included gaining better co ... Read More
Path To Contingent Worker Success_504x504_150305
One of the leading U.S. insurance firms, with a dynamic, highly visible footprint in the marketplace, engages a large number of contingent workers - including those assigned to statements of work (SOWs), delivering project-based services and outsourced services. Managers at their various business units and sites engaged their contingent workforce directly for many years. As a result of this decent ... Read More
innovative_high_touch_support
With the rapid advances in medical devices, industry thought leaders agree that today’s best technologies strike a balance between reducing the overall cost of medical care and increasing safety and survival rates. Helping medical professionals utilize these technologies is critical in delivering more effective patient care. In collaboration with one of the world’s largest life sciences organizati ... Read More
High_End_Supplier_Management
A pharmacy benefits management company partners with KellyOCG® for an MSP solution with a unique component.The client provides integrated pharmacy benefit management services that include pharmacy claims processing, prescription home delivery, and specialty drug benefit management. Kelly Outsourcing and Consulting Group (KellyOCG) has worked with the company since 2008 to deliver a suite of innova ... Read More
Lean_Consulting
Lean Consulting
06 Nov 2014
KellyOCG® helped one company use a classic process improvement philosophy to gain efficiencies and cost savings in its talent acquisition process. As introduced by the Japanese car industry years ago, the “Lean” philosophy in manufacturing has come to symbolize increased quality, improved production, and the reduction of waste. And yet it stands to reason that such a philosophy shouldn’t be kept t ... Read More
Global Company Increases Compliance Image
With operations all over the world, one global pharmaceutical company was starting to feel the pressure when it came to managing its statement of work (SOW) projects. To make matters more challenging, the company had limited internal resources to deal with recurring issues like pricing and compliance, and managers in one region started to realize that they would need expert guidance to get things ... Read More
Global Supplier of Technology Image
A major global supplier of technology and services, with its North American headquarters in Southeast Michigan, was recruiting in house with help from outside vendors. Along the way, however, management realized it needed more comprehensive solutions for its complex workforce needs. The company sent out an RFP for North American operations, specifically for the Automotive Division and for regional ... Read More
Kelly Engineering Field Services Puts International Image
Guided by Kelly® Engineering Field Services and KellyOCG®, an international medical device company is put at ease with the expert management of a highly complex product remediation mandated by the FDA CHALLENGE Create an effective and cost-saving delivery model for a highly complex remediation project of an international medical device company as required by the FDA. SOLUTION Committed t ... Read More
Effective MSP Solutions Image
Senvion, a subsidiary of the Suzlon® group, is one of the world’s leading manufacturers of wind turbines in the onshore and offshore energy sector. From corporate headquarters in Hamburg, Germany, the global mechanical engineering company develops, produces, and markets turbines that are suitable for almost any location. When Senvion was looking for a partner with local market knowledge to help ga ... Read More
Integrated Centers for Call Center Management Image
A leading global automotive manufacturer deploys an integrated contact center managed solution from Kelly Outsourcing and Consulting Group (KellyOCG®) for improved retention and service.Results at a GlanceCHALLENGE:Levels of staff turnover ranging as high as 79%Lack of human resources or career development policyClient’s desire for an integrated contact center solutionSOLUTION:Deployed a holistic ... Read More
Effective Operating Model Drive Results Image
KellyOCG® partners with a global automotive manufacturer for a comprehensive outsourced program that turns its worst-performing facility into their best, for cost savings through efficiency. CHALLENGE  Deploy a BPO solution that drives cost savings through efficiency improvementsEnsure ongoing compliance to client-mandated performance and cost metricsAudit established best practices that enhanc ... Read More
Full Program Life Cycle Support Image
When a leading global natural resources corporation was facing an environmental emergency, Kelly Services® delivered the solution sets needed to ensure success throughout the company’s total response. The immediate need consisted of a significant ramp-up of high-quality temporary contact center talent to meet timely call demands at the center. As the crisis was resolved, Kelly experts consulted to ... Read More
Virtual Contact Center Image
The client, one of the fastest growing technology companies in the world, was seeking a strategic workforce solutions partner that could provide skilled advisors to answer technical support and customer service phone calls. To help support its growth across this large business portfolio, the customer was seeking a vendor with the capacity to expand rapidly while still delivering high customer serv ... Read More
KellyOCG Drives Process Quality and Efficiency Image
By making tangible, effective changes in the work place, one company in Ohio is benefiting from an outsourced program. The resulting model delivers a highly engaged and optimized technical workforce with significant cost savings. The organization, one of the world’s largest medical device companies, runs a research, testing, and training center that provides education and research for new produ ... Read More
Global semiconductor manufacturer sees significant improvements in workforce model Image
A well-known global manufacturer of semiconductor chips for computers is enjoying significant cost savings and a higher level of efficiency as a result of transitioning to an outsourced model. After noticing inefficiencies in the existing contingent workforce model—particularly with regard to many instances of these workers leaving to work elsewhere—the company engaged KellyOCG to evaluate and ... Read More
Auto supplier engages BPO solution to meet workforce challenges and streamline distribution service operations Image
Nearly 20 years ago, a major supplier to the automotive industry was experiencing significant challenges in its distribution services operations. Realizing that a better workforce model could help meet these challenges, the company asked Kelly Outsourcing and Consulting Group (KellyOCG®) to develop a business process outsourcing (BPO) solution that would address key workforce and operational conce ... Read More
A Prominent Global Electronics Manufacturer Saves Money and Key Talent with BPO Solution Image
A prominent global manufacturer and distributor of consumer electronics runs a highly seasonal business that demands mix of employees who can handle all facets of customer care and inventory management. A key component of the company’s workforce also includes electronic technicians, who are responsible for the repair and rework of products. However, the company’s existing temporary workforce model ... Read More
KellyOCG significantly improves an existing workforce model Image
A well-known global manufacturer of semiconductor chips for computers is enjoying significant cost savings and a higher level of efficiency as a result of transitioning to an outsourced model. CHALLENGEDevelop more efficient contingent workforce modelReduce contingent employee turnoverEliminate unnecessary costs due to turnover SOLUTIONImplemented a BPO solution in which KellyOCG took over the c ... Read More
BPO partnership with a leading global manufacturer of consumer goods delivers cost savings Image
KellyOCG delivered a comprehensive outsourced solution for a leading global consumer goods manufacturer, that provided the training, operational management, and oversight to meet the demands of an FDA-regulated environment, as well as identifying and implementing cost saving improvements to legacy processes. Improvement and enhancement programs in Kaizen and 5S events were deployed to improve effi ... Read More
Total quality management solutions and process improvement initiatives ensure program success Image
A leading international insurance company had an immediate need for an outsourcing solution to utilize and manage its vast retiree pool of talent so that, with a single call, retirees could be instantly deployed to areas that had just experienced a catastrophic event. The customer identified an opportunity to leverage the experience and expertise of their former employees during national crises.   ... Read More
Eye care giant retains its skilled workforce and boosts productivity Image
A bold transformation in managing its temporary workforce has allowed an international market leader in eye care to retain its valuable talent and more than triple its productivity. After identifying that its core quality and safety division was rapidly losing employees with critical skills because of its temporary workforce model, the company engaged KellyOCG to implement a new workforce model an ... Read More
Software company reaps rewards from global outsourcing partnership Image
"We often hear the buzzword 'sustainability' in reference to our planet's environmental resources. At GE Money Americas, we link the term with human resources, too. Our recruiting process delivers sustainable global results today, thanks to our partnership with Kelly Outsourcing and Consulting Group (KellyOCG). The Recruitment Process Outsourcing (RPO) provider helped us get the 'people' part righ ... Read More
Global mobility solution delivered to a leading university business school Image
A leading university business school leverages Kelly Services for consultative HR workforce solutions to launch new global sites quickly. CHALLENGE Global mobility support for a pioneering global MBA programNeed to hire critical staff in India, China, UAE, and RussiaDiffering labor laws, benefits, and sharply contrasting cultures SOLUTIONTeam of expert HR Consultants spanning all related time ... Read More
Vendor neutral management program saves global travel company in first year Image
Provides best-in-class workforce management solutions and successfully transitions company's internal contingent workforce program, allowing company to focus on its core competencies. CHALLENGEAlleviate burden of internal contingent labor managerEstablish a comprehensive outsourced contingent labor programEffectively address varied disciplines and provide cost savings SOLUTIONConducted needs a ... Read More
Pharmaceuticals Leader Saves Millions A Year Through Customized MSP Solution Image
Kelly Outsourcing and Consulting Group practice areas collaborate to implement a hybrid workforce management solution blending MSP with vendor-neutral elements. CHALLENGEDeploy a master vendor solution for office, light industrial, and scientific staffManage a vendor-neutral program for other professional service linesDevelop a third MSP tiered-vendor model under one unified program  SOLUTIONQ ... Read More
Pharma Giant Saves 1M Through Contingent Workforce Management
Contingent Workforce Outsourcing from Kelly Outsourcing and Consulting Group helps pharmaceutical customer save nearly $1 million by optimizing supply base, driving more volume to fewer suppliers, and establishing a standard rate card. CHALLENGE  Reduce number of suppliers from more than 150Improve spend efficiency across smaller supply base and generate cost savingsIdentify preferred supplier ... Read More
Major Software Company Saves Big Through Project BPO Image
KellyOCG office management solution recoups tax dollars to save $65,000 for a major software company. CHALLENGE  A project solution to recover tax dollars from past transactionsVendor responsibility for all phases of the project solution SOLUTIONDefined focus on eliminating waste through process flowDocumented the work process to reduce tasks and errorImplemented quality management initiatives ... Read More
Major IT Company Leverages BPO to Streamline Cross-Border Transportation Image
KellyOCG solutions greatly improve a global company's cross-border transportation process. CHALLENGEHigh employee turnoverSubstandard shipping processLack of continuity in service levels SOLUTIONEmployee cross trainingA dedicated onsite managerCustomized continuous improvement program and internal audit function RESULTApproximately $60,000 in savings per year due to lower staff turnoverAll si ... Read More
Global healthcare provider increases contact center efficiency through BPO Image
KellyOCG helps global healthcare provider increase contact center efficiency. CHALLENGEEfficiently manage contact center operations to maintain employee productivity through a difficult retrenchment process SOLUTIONMaintain current staffEmployee cross trainingCustomized continuous improvement RESULTExceeded excellence benchmarks by closing 99.66% of all cases within two weeksMet all service le ... Read More
Fortune 100 consumer products leader saves outsourcing mailroom Image
KellyOCG solution saves a Fortune 100™ consumer products company $7.5M by outsourcing mailroom and reprographics services. CHALLENGETo reduce costs in operating mailroom and reprographics servicesLack of a quality program to measure and drive resultsCompany affiliates operated with inconsistent SOPs  SOLUTIONIdentified best practices across all locationsImplemented standard processes and elimi ... Read More
Food Giant turns to BPO to Transform Testing Labs Image
Customized KellyOCG BPO model yields increased cost savings, greater work efficiencies, and reduced employee turnover. CHALLENGE  Poor productivityHigh turnoverExcessive overtime SOLUTION  Customized BPO solution with migration approachDual lab management to oversee processesInnovative management structure  RESULT  Approximately $80,000 in reduced overtime over 12 months$65,000 in productivit ... Read More

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Contact us to consult with one of our solutions architects.
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Contact us to consult with one of our solutions architects.
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