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Case Studies

High volume, tight deadline? No problem_CS_180x180
The Affordable Care Act open enrollment season was quickly approaching, and call volumes at insurance companies across the country were skyrocketing. In preparation for the immensely busy season ahead, one of the largest U.S. mutual life insurance companies needed to develop an efficient and effective way to manage this anticipated spike in call volume.With its existing brick and mortar contact ce ... Read More
Innovative sourcing fueled by talent personification_CS_180x180
In Germany, quality hoteliers are often born and raised within the hospitality industry. They’ve seen their families run the business, and have gained first-hand experience throughout their lifetimes. This level of industry and cultural expertise is invaluable, and also incredibly scarce—making it challenging for new entrants to the local industry to attract the talent they need to be successful. ... Read More
Mass interviews massive success_CS_180x180
A national personal finance company was feeling the pressure to attract and hire enough agents to fill an upcoming call center training program. Failure to do so could result in the call center being understaffed to the point of losing critical revenue.Having suffered from low brand recognition over the years, the organization continually struggled to find engaged candidates who would be a good cu ... Read More
From automaker to innovator_CS_180x180
A regional branch of a large, global automotive manufacturer was continuing its journey to transform from its legacy brand and operating model to an innovative, global mobility partner. But, to ensure they could attract and engage the new skills and competencies needed to succeed in this new world, the company required a significant shift in its talent acquisition strategy.Having strategically par ... Read More
From spinning wheels to accelerated outcomes_CS_180x180
The acquisition of a competitive division of a global Fortune 500 company exponentially expanded the footprint of an already large fleet management company.It was determined that neither legacy organization performed particularly well when it came to talent acquisition and onboarding. For various reasons, the processes were complicated and slow—and created more frustration than satisfaction among ... Read More
Strategic workforce planning tapping internal supply chain_CS_180x180
With an immediate need for approximately 700 new hires in IT and other professional fields, an Indian branch of one of the world’s largest financial institutions was ramping up its talent acquisition efforts. However, in a market where demand for IT talent was outpacing supply and an industry that is continually struggling to overcome an old-school, legacy brand, recruiting a high volume of niche ... Read More
Breaking down barriers ramping up growth_CS_180x180
For the first time ever, this large global retailer was opening its doors in Mexico. With nine brand new stores all slated to open within the same month, the clothing chain needed to attract and hire a high volume of candidates within a relatively short period of time.Considering that the local talent pool had zero recognition of the company’s brand, ramping up candidate interest for the open posi ... Read More
Getting started with the right talent_CS_180x180
To service growing global needs, a leading banking and financial institution was building a new shared service center in India. In order for the shared service center to launch successfully, the financial company needed to hire several thousand new employees for a wide range of departments and functions in the first two years of operation, as well as develop a streamlined process that seamlessly i ... Read More
Building talent reserves saving lives_CS_180x180
A national emergency can strike at any time, without any notice. To be prepared, the U.S. government’s disaster recovery branch engages thousands of “reservists” to be available on an episodic basis. The ideal reserve talent demonstrates flexibility in how they want to work (e.g. virtual vs. on-site), and possesses the technical skills needed, ranging from engineers, to project managers, to insura ... Read More
Recruiting funnel optimization for enhanced efficiency_CS_180x180
After a previous RPO solution failed to perform as expected, a global IT company was struggling to keep pace with talent demands.In fact, the existing processes were adversely impacting the company’s talent flow—turnaround times were long, expenses were excessive due to high third-party vendor costs, and there was a backlog of several hundred positions to fill. In general, there was a severe lack ... Read More
High-profile event high-touch recruitment support_CS_180x180
Imagine building a short-term workforce of thousands of people in a market with a 1% unemployment rate. Up to 91% of that workforce would need to relocate from other markets, due to an extreme shortage of skilled labor in the region. The employees would need to speak both Russian and English—skills that less than 6% of the local population possessed. Imagine acquiring this talent under an uncompro ... Read More
The perfect complement to any financial team_CS_180x180
A surge in new business is always good news. But in the financial sector, year-end activities take priority. When a mortgage servicing company encountered an unexpected rush of new projects in October, it was faced with two choices: a) turn down the new work to avoid risking incompletion of critical year-end activities, or b) ramp up its workforce and get the best of both worlds.They chose the lat ... Read More
MSP AUS_NSW DoE_180x180_16-0967
At the beginning of 2015, the New South Wales (NSW) Department of Education (DoE) embarked on an ambitious plan to accelerate the deployment of a new contingent labor management solution—spearheaded by David Malcolm, NSW director of Category Management, People | Procurement Solutions Directorate. Known informally as “Contractor Central,” this NSW initiative would need an anchor implementation to e ... Read More
Supplier_optimization_for_greater_volume_discount
One of the largest auto financing companies in the U.S. needed a partner to help reduce the costs and hassle of working with 42 different suppliers to fulfill its talent needs. The company engaged the Contingent Workforce Outsourcing team at KellyOCG to conduct supplier program optimization, an initiative that ultimately helped the company streamline the supply base and maximize cost savings throu ... Read More
Career transition services lead to increase in productivity during time of organizational change
The Ayers Group worked with a major New York City area hospital during the sale of a large Medicare insurance subsidiary to support the organization and employees during a potentially difficult transition period.THE CHALLENGEA major New York City area hospital made a strategic business decision to exit their Medicare insurance business and, as a result, sell their subsidiary. There was a significa ... Read More
Executive coaching tied to strategic business shift
Concerned about a shortage of leadership talent to successfully implement their business strategy for 2020, a leading global chemical company builds its pipeline with executive coaching as a critical component for business success.THE CHALLENGEAt the conclusion of a leadership summit, the executive team recognized the need to make leadership development and talent management priorities for the fut ... Read More
TSCM Talent Strategy Goal Assessment_CS_180x180_150143
The more a business succeeds, the more it must take into account the demands of the economy in which it functions and the evolving labor landscape from which it draws its people. And in any successful enterprise, a key aspect of operations involves establishing an agile and effective talent supply chain that supports the enterprise’s global business objectives.Performing an in-depth current state ... Read More
HT TSC Mastery_Case Study_180x180_150451
Managing a talent supply chain is a significant challenge for small and large complex organizations. One global software company knew it needed expertise to help streamline its overall process for procuring and managing contingent labor, including staff augmentation and statement of work (SOW), throughout the entire organization. The company defined specific goals, which included gaining better co ... Read More
Path To Contingent Worker Success_504x504_150305
One of the leading U.S. insurance firms, with a dynamic, highly visible footprint in the marketplace, engages a large number of contingent workers - including those assigned to statements of work (SOWs), delivering project-based services and outsourced services. Managers at their various business units and sites engaged their contingent workforce directly for many years. As a result of this decent ... Read More
innovative_high_touch_support
With the rapid advances in medical devices, industry thought leaders agree that today’s best technologies strike a balance between reducing the overall cost of medical care and increasing safety and survival rates. Helping medical professionals utilize these technologies is critical in delivering more effective patient care. In collaboration with one of the world’s largest life sciences organizati ... Read More
High_End_Supplier_Management
A pharmacy benefits management company partners with KellyOCG® for an MSP solution with a unique component.The client provides integrated pharmacy benefit management services that include pharmacy claims processing, prescription home delivery, and specialty drug benefit management. Kelly Outsourcing and Consulting Group (KellyOCG) has worked with the company since 2008 to deliver a suite of innova ... Read More

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