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SVP, Centers of Excellence & GM, KellyOCG
Teresa Carroll is senior vice president, Centers of Excellence (CoE) and general manager, KellyOCG, for Kelly Services, Inc., a leader in workforce solutions.
Ms. Carroll oversees product and solution strategy in addition to the professional, technical, and outsourcing and consulting practices within the CoE across the Americas, EMEA and APAC regions. Her focus is on the alignment and strategy of the CoE practices in delivering a seamless and integrated approach to talent supply chain management to clients throughout the world.
The CoE provides customers access to talent across a broad range of disciplines and business models. KellyOCG, a component of CoE, focuses on business process outsourcing, contingent workforce outsourcing, executive search, human resources consulting, outplacement, and recruitment process outsourcing. Under Ms. Carroll’s leadership, KellyOCG, was named to the Global Outsourcing 100 Services Providers List by the International Association of Outsourcing Professionals (IAOP), in the Leaders category, for three consecutive years, 2012, 2013 and 2014.
Serving in a variety of executive positions during her 20 year tenure with Kelly, Ms. Carroll’s expertise encompasses business development, operations management, service excellence and solutions design. In 2010, she was named to the “Women Worth Watching” List by Profiles in Diversity Magazine and was recognized as a “Pro to Know” by Supply & Demand Chain Executive Magazine in 2012. In addition, she is a notable speaker in the areas of service excellence and talent supply chain management.
Ms. Carroll has also been instrumental in supporting the rise of women colleagues at Kelly as a founding member of the Company’s internal business resource group, Leadership in Action (LIA). The group is dedicated to helping prepare and develop current and future leaders in the global marketplace.
I’ve been fortunate to spend some time with Wharton Professor of Management Peter Cappelli on a variety of projects, including the recent Talent Supply Chain Management Forum. If you haven’t already read Peter’s landmark book ‘Talent on Demand: Managing Talent in an Age of Uncertainty’, then I cannot recommend it highly enough.
When we sat down with Peter after the Summit, the first question we put to him was one that he had mentioned earlier in the day. In a world of constant high-change, is what we’re seeing in talent supply chains really so new? You can see the response to this question in the video below, but here’s an interesting snippet:
“If you went back 100 years in the U.S., you saw that most of the economy was actually pretty virtual: A typical company outsourced almost everything inside its company. The reason you still buy cars from a car dealer, who is independent from the manufacturer, goes back to that earlier period 100 years ago when companies outsourced everything, including sales. So I think it is worth recognizing that the period of lifetime employment in the U.S. was probably the anomaly in historical context.”