Business Process Outsourcing

Business critical functions require focused management

In today's work environment, managers at all levels are continually asked to do more with less - often resulting in projects or entire business functions that lack focused attention. Hiring constraints limit the ability to scale up full time resources to meet demands while temp labor assignment caps jeopardize productivity gains and the retention of core intellectual capital within your company.

Workforce Solutions Partner

For over six decades, Kelly Services has partnered with companies to address their workforce challenges. Kelly Services has transformed from the staffing industry pioneer to a leading workforce solutions provider.

Our BPO managed solutions leverage our core staffing expertise to deliver increased productivity and reduced overall costs for business functions and processes—across multiple industries and disciplines. The results - labor and process efficiencies, stabilized work outcomes and optimized business results.

We are dedicated to partnering with clients to architect and implement solutions that put them in a position to meet their operational obligation to their organization and freedom to focus on their more strategic business needs.

One source for people, process, and industry expertise

Whether handling a core competency or a non-core function in your organization, we’ll design a customized program to meet your unique requirements. We have the resources to procure highly qualified professionals – from entry level to Ph.D.-and we put the retention programs in place to ensure you’ll always have access to people with the critical skills you need.

Kelly's BPO managed solutions are a natural extension of our staffing specialties and include the following:

The Kelly BPO Advantage

  • Kelly Services staffing expertise - it's our legacy and the foundation of each managed solution we craft. No matter the industry, work environment or skill level - we'll integrate the Kelly Services staffing specialties to deliver the right talent mix.
  • Consultative, collaborative partner - we take on your business challenges as our own with a holistic approach to address the areas of greatest concern. We'll proactively communicate course corrections as needed and provide transparency to enable you to maintain a pulse on the business.
  • BPO Operating methodology - delivering predictable results and minimizing the unknown is what a managed solution should provide. Since 1995 we've applied our BPO Operating model across varied business functions, processes and industry verticals taking responsibility to achieve the results you demand.
  • Global Implementation expertise - focused to minimize business disruption, our certified implementation managers apply industry-leading change management and risk mitigation methodologies.
 
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KellyOCG Named to Winners' Circle
KellyOCG Named in "Winners' Circle" of First Talent Acquisition Services Blueprint Report from HfS Research.
Outsourcing 100 IAOP
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KellyOCG named to Global Outsourcing 100 List by International Association of Outsourcing Professionals.