Seven Industry Trends for Contact Center Talent

What trends can contact center leaders expect to see in 2018?

By Jeff Christofis, VP and Practice Lead, KellyConnect  |  March 20, 2018

In accord with the changing talent landscape and the growing importance of contact centers to the customer experience, KellyConnect® has noted seven significant industry trends that are expected to have an impact on contact center talent in 2018. Thanks to our continuing conversations with leaders in the industry, we’re able to offer these unique insights into the contact center talent market for the upcoming year and beyond.

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