Career Transition Services Lead to Increase in Productivity During Time of Organizational Change

The Ayers Group worked with a major New York City area hospital during the sale of a large Medicare insurance subsidiary to support the organization and employees during a potentially difficult transition period.

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The Ayers Group worked with a major New York City area hospital during the sale of a large Medicare insurance subsidiary to support the organization and employees during a potentially difficult transition period.

THE CHALLENGE

A major New York City area hospital made a strategic business decision to exit their Medicare insurance business and, as a result, sell their subsidiary. There was a significant concern about the impact of the announcement of the sale on the morale, productivity and client interactions of the subsidiary’s associates. The hospital needed a solution that would provide support to their subsidiary’s employees during a transition period so that the business could continue while regulatory reviews and negotiations were completed.

THE SOLUTION

The Ayers Group worked with senior management to craft a “town hall” presentation regarding the sale of the company, the transition plans, and the expectations that the subsidiary had of the employees. The Ayers Group crafted a service that would support the employees while they were working during the transition, support the managers who had to manage teams during the transition, and then provide career transition support for people whom the acquiring company chose not to retain upon their separation.

THE RESULT

The transition period was successful with lower than usual voluntary turnover and an increase in productivity. There was no litigation among the participants in the service, nor any poor customer interactions related to the sale. The acquiring company retained the majority of the people to whom they made offers, and many of the separated employees found jobs within a few months of their separation from the firm due to working with The Ayers Group’s career transition team. This success has supported an ongoing relationship with the hospital and its management.

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