A Clearer Path to Ensuring Contingent Worker Success

One of the leading U.S. insurance firms, with a dynamic, highly visible footprint in the marketplace, engages a large number of contingent workers - including those assigned to statements of work (SOWs), delivering project-based services and outsourced services.

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One of the leading U.S. insurance firms, with a dynamic, highly visible footprint in the marketplace, engages a large number of contingent workers - including those assigned to statements of work (SOWs), delivering project-based services and outsourced services. Managers at their various business units and sites engaged their contingent workforce directly for many years. As a result of this decentralized way of engagement for contingent workers, the company had, over time, lacked consistent processes for how they engaged and managed this unique workforce. This hampered the company’s ability to drive visibility and consistent compliance of their contingent workforce, exposing them to risk and excess cost. After a careful review of options, the company turned to Kelly Outsourcing and Consulting Group (KellyOCG) for recommendations on how to better manage the challenges associated with a contingent workforce. They implemented a managed service provider (MSP) program, which allowed them to access top talent, provide streamlined processes, drive visibility, and minimize their exposure to risk across their entire company.

CHALLENGE

  • A leading insurance firm needed to create a way to more effectively manage and track its growing contingent workforce, and shorten, streamline, and audit its statement of work request process—in order to keep up with fast-changing conditions and requests from its large network of managers and suppliers.

SOLUTION

  • KellyOCG implemented a partnership-driven MSP that manages the entire process for staff augmentation needs, in addition to the life cycle administration and management for all their SOW engagements.

RESULTS

  • The client now enjoys a greatly improved process and visibility allowing for better understanding and management of its contingent employees, its spend, and SOW project status, as well as how to best allocate resources among its many offices and stakeholders.
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