Helping an eye care giant retain skilled workers and raise the bar on productivity

A bold transformation in managing its temporary workforce has allowed an international market leader in eye care to retain its valuable talent, and more than triple its productivity.

October 07, 2019

A bold transformation in managing its temporary workforce has allowed an international market leader in eye care to retain its valuable talent, and more than triple its productivity.

The company develops and delivers effective and safe eye care treatments and products, including disposable contact lenses. Through 2,500+ employees, it provides products to approximately 70 countries.

After identifying that its core quality and safety division was rapidly losing workers with critical skills because of its temporary workforce model, the company engaged Kelly Outsourcing and Consulting Group (KellyOCG) to implement a new workforce model and employee management process.

The Challenge

Under the prevailing contract labor model, the company was seeing its accumulated skills and a significant investment in the development of its human capital regularly walking out the door.

The Solution

Alignment with the company provided insight into its workforce needs on an ongoing basis, and allowed KellyOCG to provide the highest quality scientific and professional/technical candidates as demand increased.

The Result

The revised arrangements achieved significant productivity improvements, especially in reducing cycle times for testing.

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