Saving money and key talent with a BPO solution

The adoption of a customized business process outsourcing (BPO) solution from Kelly Outsourcing and Consulting Group (KellyOCG®) has provided a global electronics manufacturer with a better workforce model, and years of tangible rewards.

October 07, 2019

The adoption of a customized business process outsourcing (BPO) solution from Kelly Outsourcing and Consulting Group (KellyOCG®) has provided a global electronics manufacturer with a better workforce model, and years of tangible rewards.

A prominent global manufacturer and distributor of consumer electronics runs a highly seasonal business that demands a mix of employees who can handle all facets of customer care and inventory management. A key component of the company’s workforce also includes electronic technicians, who are responsible for the repair and rework of products. However, the company’s existing temporary workforce model made it difficult to retain highly trained and productive individuals. Overall inefficiencies also meant that the company was missing opportunities to streamline its workforce and save money.

The Challenge

This inefficient workforce model over time began to take its toll in terms of cost and lost productivity. The company also became very concerned with the growing challenge of retaining its highly skilled contingent technicians.

The Solution

To design an effective outsourced solution, KellyOCG first used market research, historical volume data, technical proficiency testing, and other methods to analyze the population of warehouse employees. From there KellyOCG determined the right mix of full-time and temporary employees and adjusted wages to the market rate in order to net immediate savings.

The Result

As a result there is decreased employee turnover, increased employee satisfaction because of KellyOCG training and development opportunities, and increased customer satisfaction as well. But the company is also saving real money in terms of being able to lower production cost per unit, lower the man hours required to achieve a greater volume, and increase the overall quality of its operations.

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