Jeff Christofis has more than 25 years of operational leadership experience and industry best practices knowledge within Customer Service, IT Help Desk, IT Service Management, the Information Technology Infrastructure Library (ITIL), Lean Six Sigma®, Total Quality Management, and COPC®. Having served both Manufacturing and Services industries, Jeff has managed all aspects of Contact Center operations and IT including infrastructure management. He currently is VP and Practice Lead for KellyConnect®, a BPO Contact Center and IT Help Desk practice of Kelly Services, with global operational responsibility for all outsourced and internal client call center programs.