What we do
Kelly Outsourcing & Consulting Group (KellyOCG) is a leading provider of global talent management solutions. We consult with the world’s top organizations to architect innovative and customized workforce strategies that allow our clients to achieve their strategic goals and bottom line profitability.
Remote Customer Service Agents: Why Do You Need Them?

Remote Customer Service Agents: Why Do You Need Them?

  Even with the media attention about companies like Yahoo and IBM bringing their remote workers bac
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High touch equals high value: The strategic advantage of a high-touch contact center

High touch equals high value: The strategic advantage of a high-touch contact center

Four years ago, the report “Customers 2020: The Future of B-to-B Customer Experience” by Walker aler
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Employee or friend? Leading close-knit communities in the workplace

Employee or friend? Leading close-knit communities in the workplace

If you’re a contact center leader, you know the best teams are close-knit communities. In fact, you
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Two Key Stories from the 15th SIA CWS Summit and Gig Economy Event

Two Key Stories from the 15th SIA CWS Summit and Gig Economy Event

A few weeks ago, I talked about navigating through the current noise our industry faces and as I ref
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Attention CHROs: Are your talent leaders checking the box … or delivering value out-of-the-box?

Attention CHROs: Are your talent leaders checking the box … or delivering value out-of-the-box?

Coauthored by Deb Joseph No new news here: Demand is outstripping supply across most job categories.
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Reimagining your approach within your talent supply chain

Reimagining your approach within your talent supply chain

Digital disruption has implications that are being felt throughout the world’s supply chains: the wa
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The Art of The Possible: Navigating Through the Noise

The Art of The Possible: Navigating Through the Noise

With the SIA’s CWS Summit and Gig Economy events on the horizon, KellyOCG’s John Healy cuts through
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