A large retail bank in Australia was implementing a cloud-based enterprise software, used to help organizations manage their people and finances, to serve as the single source of truth for approving budgets and contingent worker job titles. The bank used a vendor management system (VMS) to request, source, and hire contingent workers. But with the two systems operating independently, data had to be managed manually — which created delays and increased risk across the hiring lifecycle.
Recruiters chased approvals from multiple stakeholders before going to market, delaying hiring and risking hires without budget approval. Foundational data, such as job titles, organization units, cost centers, and project codes, were scattered across systems and required manual upkeep in the VMS. When workers were hired, managers had to manually request network access and equipment — often resulting in workers being placed in the wrong internal hierarchy.
KellyOCG led the integration effort — partnering with the company, the VMS provider, and the enterprise software team to design and build three connection points:
The team developed workarounds aligned to best practices when standard configurations fell short, while built-in quality measures caught integration failures immediately.
The automated solution reduced the five-day manual approval process to just 48 hours. Automated approvals eliminated manual follow-ups, and real-time data syncs reduced maintenance burdens and errors. Managers and workers experienced faster, more accurate onboarding.
Perhaps most importantly, reporting now links fill rates directly to approved position IDs, giving leadership a clear view of contingent hiring against overall workforce planning.