The company’s supplier program was struggling under the weight of inefficiency and inconsistency. A large and fragmented supplier base had expanded over time, but without active governance or performance management. As a result, supplier engagement had declined, processes varied widely across vendors, and compliance standards were increasingly difficult to enforce.
This lack of structure created several downstream challenges: slower response times, inconsistent candidate quality, and limited visibility into supplier performance. In addition, the sheer volume of active suppliers was diluting accountability and making it difficult for high-performing partners to stand out or be fully leveraged.
The company needed a more disciplined, performance-driven supplier strategy — one that would improve engagement, increase compliance, and unlock measurable value from the existing supplier ecosystem.
KellyOCG® led a targeted supplier transformation focused on optimizing performance, improving engagement, and strengthening governance across the supplier network.
We conducted a performance analysis across the supplier base. This surfaced underutilized top performers, as well as inactive or low-performing suppliers that were adding complexity without value.
In collaboration with client stakeholders, we:
To maintain transparency and strengthen relationships, we hosted a supplier summit to:
The program delivered $766,000 in cost savings. Supplier engagement increased three times, driven by a more focused supplier base and stronger activation of top performers. And candidate diversity remained strong at 89% per requisition, reflecting an effective supplier mix.
Operational performance improved across the board:
By transitioning certain workers to the preferred payroll supplier within the program structure, the client also unlocked additional efficiencies and reduced administrative burden, further contributing to overall savings and compliance consistency.