Case Studies

High Volume, Tight Deadline? No Problem

KellyOCG’s external labor market insights lead a life insurance company to the identification of a new contact center location and the ability to attract the right talent, at the right volume, at the

Ramping up Regulatory Affairs

KellyOCG helps leading medical device organization access quality regulatory affairs talent with a high-touch, expert-driven FSP solution. In light of a massive regulated recall issued by the U.S. Foo

Innovative Sourcing Fueled by Talent Personification

KellyOCG helps an upscale German hotel chain establish a pipeline of niche, highly-skilled, and culturally-aligned hospitality talent. In Germany, quality hoteliers are often born and raised within th

RPO partnership delivering bottom-line value

KellyOCG helps a medical device company’s Asia-Pacific locations reduce agency spend and maximise talent quality through an enterprise RPO solution. With a strong reliance on multiple talent agencies,

Recruitment Success in a Suburban District of Malaysia

Delivering an end-to-end RPO solutions, KellyOCG helps the Malaysian plant for an American semiconductor company fill long-time vacancies with niche, difficult-to-source talent. An American semiconduc

Strategic RPO Across All Verticals

Through an enterprise RPO solution, KellyOCG® continues to help the world’s largest automotive alliance’s India branch acquire top-quality talent across multiple departments. Although the world’s larg

Connecting Recruitment Strategy to Successful Execution

KellyOCG® helps Asia-Pacific financial services company establish critical recruitment methodology and effectively address large-scale recruitment needs. Following a year of over 70% attrition, a fina

A Smooth MSP Transition in Australia

With the implementation of a dynamic MSP programme, KellyOCG® helps an Australian government agency improve its data quality, increase compliance, and realise greater cost savings. For the first time,

Achieving a Best-In-Class Global Contingent Talent Strategy

KellyOCG® conducts comprehensive competitive assessment to help leading oil and gas company elevate its global contingent talent program. A leading oil and gas company was looking to elevate its inter

Increasing Diversity Spend in Australia

KellyOCG® helps a manufacturer boost engagement with indigenous-owned organisations. To meet evolving corporate responsibility objectives, an international power generation products manufacturer with

Establishing Contingent Workforce Visibility in Australia

Through MSP and VMS solutions, KellyOCG® helps an education organisation gain visibility over its contingent workforce, streamline recruitment processes, and achieve cost savings. To meet the growing

Talent Re-alignment Initiative: Powered by Technology, Driven by Advisory

To help a Malaysian non-profit organisation efficiently move forward after a radical restructuring, KellyOCG® helped provide context for a new business plan through effective assessments. A leading oi

Saving money and key talent with a BPO solution

The adoption of a customized business process outsourcing (BPO) solution from Kelly Outsourcing and Consulting Group (KellyOCG®) has provided a global electronics manufacturer with a better workforce

Helping an eye care giant retain skilled workers and raise the bar on productivity

A bold transformation in managing its temporary workforce has allowed an international market leader in eye care to retain its valuable talent, and more than triple its productivity. A bold transforma

A plan for the future: improved compliance and visibility

A global biopharmaceutical client looks to the future with KellyOCG® and properly classifies 5,000+ contract workers in accordance with local labor laws. We live in a rapidly evolving, modern global e

Increasing Efficiency for a Language Support Provider

An international language support and interpreter services company was facing constant challenges to maintain a viable call centre programme for customers in the United States. The programme requires

MSP Solution for Leading Government-Funded Vocational Education and Training Provider in Australia

To meet the growing demands for more digital learning opportunities, an Australian vocational education and training provider needed to restructure its workforce in order to evolve the way technical t

MSP Supplier Diversity Solution for Power Generation Products Manufacturer in Australia

To meet evolving corporate responsibility objectives, an international power generation products manufacturer with operations throughout Australia was feeling pressure to ramp up its diversity initiat

MSP Solution for an Australian Government Agency

For the first time, a New South Wales state government department was looking to transition an existing Managed Service Provider (MSP) programme to a new provider. As the department’s existing MSP con

RPO Solution for a Global Automotive Alliance's India Branch

Although the world’s largest automotive alliance had operations in India for over 10 years, the company didn’t have an effective talent recruitment strategy for the region. The company had never imple

RPO Solution for a U.S. Insurance Agency in India

Despite India’s abundance of skilled IT talent, sourcing for extremely niche-skilled IT professionals in the region can be an extremely challenging feat. Not only are these candidates difficult to fin

Talent Advisory Services and RPO Solution for a Financial Services Company in Indonesia

Following a year of over 70% attrition, a financial services company in Asia-Pacific had reached a critical talent deficit. To bring its workforce up to scale, the company needed to hire more than 2,0

RPO Solution for a Healthcare Company’s Financial Shared Services Division in India

With an ongoing need to hire top-quality financial talent in India, a global medical equipment manufacturer was in search of a long-term enterprise RPO partner that could support any and all recruitme

RPO Solution for International Banking Group

The banking group encountered difficulties in finding a high volume of the right talent in a market where demand far exceeds supply. KellyOCG introduced efficiency and consistency into their existing

RPO Solution for Global Healthcare Company

An innovative, global healthcare company was struggling to attract high-level talent for its business in Indonesia. The company turned to KellyOCG to improve the attraction and acquisition of niche sk

RPO Solution for Global Pharmaceutical Company

When a global company launched a shared services center in India to provide pharmaceutical services globally, it engaged KellyOCG to implement an RPO solution, tailored to company needs. The Company W

RPO Solution for a Global Financial Services Company

With an immediate need for approximately 700 new hires in IT and other professional fields, an Indian branch of one of the world’s largest financial institutions was ramping up its talent acquisition

RPO Solution for an American Semiconductor Plant in Malaysia

An American semiconductor plant in Malaysia was struggling to attract the niche talent needed to fill multiple roles in a timely manner - and the cost of the vacancies were beginning to significantly

RPO Solution for Pharmaceutical Company

With more than 80% reliance on external talent agencies, a global pharmaceutical company’s Regional Operating Centre recruitment was being handled by teams across seven different countries, namely —Si

RPO Solution for Asia-Pacific Medial Device Company

With a strong reliance on multiple talent agencies, a leading medical device manufacturer was feeling the impact of its fragmented talent acquisition processes. Not only was its existing model costly,

Efficiency Begins with Centralization

KellyOCG® pioneered a global managed solution that would centralize the administrative function and streamline resources in a low-cost market. This centralization drove significant cost savings, as we

KellyConnect Case Study Brochure

We connect clients with the people, processes and technology they need to create the experiences their customers demand, as well as the flexibility, scalability and accountability their business requi

Increased Flexibility and Support for Global Tech Leader

A globally recognized leader in consumer electronics, software and online services needed a dynamic solution for outsourcing their technical and customer service support across their large business po

Skill Based Interns Co-Op Workers

In 2011, one of the world’s largest private industrial companies reached out to Kelly Outsourcing and Consulting Group (KellyOCG®) to help identify—and close—a skills gap. Three years later, KellyOCG

Driving Costs Savings and Operational Excellence with a Managed Solution

A leading manufacturer of healthcare and optical products was experiencing costly workforce inefficiencies in parts of its warehouse operations. The company approached KellyOCG® to deliver a managed s

FSP Solution for Medical Device Company

In light of a massive regulated recall issued by the U.S. Food and Drug Administration, an international medical device company was forced to repair approximately 300,000 devices at over 4,000 sites a

Embedded Expertise for Enhanced Engagement

With the implementation of a high-touch FSP solution, KellyOCG® helps global vision care company achieve more streamlined processes, enhanced clarity, and greater retention of its clinical talent.

Quick Quality and Compliant

Recent legislation and regulations within the global medical device market drove one leading corporation to transform its business model to enable greater compliance and profitability.

Accelerating Tech Advancements with a Scalable Staff

KellyOCG® helps an energy technology manufacturer enhance procedures and achieve the workforce scalability needed to meet critical innovation milestones. 

Ramping up for Remediation

KellyOCG® helps an international medical device company create an effective and cost-saving delivery model for a complex product remediation project mandated by the FDA.

Managing Permanent Talent for a Temporary Project

KellyOCG® helps a leading pharmaceutical company deliver end-to-end Global Product Quality Complaint (PQC) process activities associated with multiple remediation projects. 

Continuity Consistency and Cost Savings

With the implementation of a single-vendor managed solution, KellyOCG® helps the packaging design function of a global pharmaceutical company achieve greater stability and business continuity.

Critical Compliance Expert Support

KellyOCG® helps a highly-regulated, Puerto-Rico based pharmaceutical manufacturing facility achieve greater compliance, operational efficiency, cost savings, and more.

From Chaos to Cost Savings

KellyOCG® helps a food processing manufacturing facility streamline processes, reduce headcount, and achieve greater cost savings through an innovative managed workforce solution.

Maintaining a Seasonal Workforce Discovering Efficiencies

KellyOCG® helps an agricultural laboratory focus on strategic initiatives by assuming responsibility for management of the seasonal workforce. 

Minimizing Overhead Costs Deliver Better Service

KellyOCG® helps a global technology company deploy service technicians to high-profile customers more efficiently and with significant cost savings.

Establishing Operational Procedures Optimizing Output

KellyOCG® helps a large electronics company enhance workforce efficiency and lower operating costs by assuming the management of the entire return center function.

Merchandising Management for Greater Efficiency

With the implementation of a fully-managed workforce solution, KellyOCG® helps a global baked goods company establish a merchandising program, increase operational efficiency, and support the local co

Assuming Responsibility Delivering Value

By taking on the responsibility of managing functions across several laboratories, KellyOCG® helped a global oil and gas company achieve reduced turnover, heightened safety, and greater cost efficienc

Securing a Pipeline of Top STEM Talent - Intern Program

A leading international biotechnology organization was seeking a fully managed internship program. Kelly Outsourcing and Consulting Group (KellyOCG®) created the policies, guidelines, and infrastructu

Delivering Compliance-Boosting Advisory Services

A global biopharmaceutical client partners with Kelly Outsourcing andConsulting Group (KellyOCG®) to manage its contingent workforce program—including the challenge of properly classifying more than 5

BPS Solution for Life Sciences Manufacturer

With tight manufacturing and batching schedules, a leading medical device, pharmaceutical, and consumer packaged goods manufacturer faced significant speed-to-delivery and efficiency issues. Because o

Improving Quality and Operational Efficiency

A global automotive client needed skilled, quality inspection talent on a highly-variable schedule to inspect automotive parts prior to assembly. With the implementation of a fully-managed workforce s

Consultative Team Risks Solution Outside Customer Expectations

A multinational software company and leader in cloud computing technologies asked KellyOCG® to participate in an RFP to implement a 12-month MSP program. Instead, an advisory services team helped buil

High-End Supplier Management

A pharmacy benefits management company partners with KellyOCG® for an MSP solution with a unique component. The client provides integrated pharmacy benefit management services that include pharmacy cl

Innovative High-Touch Support

With the rapid advances in medical devices, industry thought leaders agree that today’s best technologies strike a balance between reducing the overall cost of medical care and increasing safety and s

A Clearer Path to Ensuring Contingent Worker Success

One of the leading U.S. insurance firms, with a dynamic, highly visible footprint in the marketplace, engages a large number of contingent workers - including those assigned to statements of work (SOW

Talent Supply Chain Mastery

Managing a talent supply chain is a significant challenge for small and large complex organizations. One global software company knew it needed expertise to help streamline its overall process for pro

TSCM Talent Strategy Goal Assessment

The more a business succeeds, the more it must take into account the demands of the economy in which it functions and the evolving labor landscape from which it draws its people. The more a business s

Executive Coaching Tied to Strategic Business Shift

Concerned about a shortage of leadership talent to successfully implement their business strategy for 2020, a leading global chemical company builds its pipeline with executive coaching as a critical

Career Transition Services Lead to Increase in Productivity During Time of Organizational Change

The Ayers Group worked with a major New York City area hospital during the sale of a large Medicare insurance subsidiary to support the organization and employees during a potentially difficult transi

Mature Program, Sustained Savings Through Supplier Optimization Strategy

One of the largest auto financing companies in the U.S. needed a partner to help reduce the costs and hassle of working with 42 different suppliers to fulfill its talent needs. The company engaged the

Talent Supply Chain Excellence New South Wales Department of Education

At the beginning of 2015, the New South Wales (NSW) Department of Education (DoE) embarked on an ambitious plan to accelerate the deployment of a new contingent labor management solution—spearheaded b

RPO Solution for Major Mortgage Servicer

A surge in new business is always good news. But in the financial sector, year-end activities take priority. When a mortgage servicing company encountered an unexpected rush of new projects in October

RPO Solution for Major Global Sporting Event

Imagine building a short-term workforce of thousands of people in a market with a 1% unemployment rate. Up to 91% of that workforce would need to relocate from other markets, due to an extreme shortag

RPO Solution for Global Software Solutions Company

After a previous RPO solution failed to perform as expected, a global IT company was struggling to keep pace with talent demands. In fact, the existing processes were adversely impacting the company’s

RPO Solution for U.S. Disaster Recovery Organization

A national emergency can strike at any time, without any notice. To be prepared, the U.S. government’s disaster recovery branch engages thousands of “reservists” to be available on an episodic basis.

RPO Solution for Financial Services Company

To service growing global needs, a leading banking and financial institution was building a new shared service center in India. In order for the shared service center to launch successfully, the finan

RPO for Global Retailer

For the first time ever, this large global retailer was opening its doors in Mexico. With nine brand new stores all slated to open within the same month, the clothing chain needed to attract and hire

RPO Solution for Leading Financial Institution

With an immediate need for approximately 700 new hires in IT and other professional fields, an Indian branch of one of the world’s largest financial institutions was ramping up its talent acquisition

RPO Solution for Fleet Management Company

The acquisition of a competitive division of a global Fortune 500 company exponentially expanded the footprint of an already large fleet management company. It was determined that neither legacy organ

RPO Solution for Automotive Manufacturer

A regional branch of a large, global automotive manufacturer was continuing its journey to transform from its legacy brand and operating model to an innovative, global mobility partner. But, to ensure

RPO Solution for Personal Finance Company

A national personal finance company was feeling the pressure to attract and hire enough agents to fill an upcoming call center training program. Failure to do so could result in the call center being

RPO Solution for Life Insurance Company

The Affordable Care Act open enrollment season was quickly approaching, and call volumes at insurance companies across the country were skyrocketing. In preparation for the immensely busy season ahead

RPO Solution for German Hotel Chain

In Germany, quality hoteliers are often born and raised within the hospitality industry. They’ve seen their families run the business, and have gained first-hand experience throughout their lifetimes.