Growing services procurement support.

Growing services procurement support.

Becoming a trusted services engagement partner, we helped a global technology organization to unlock cost savings and improve visibility and compliance across services spend and supplier engagement in key categories.

The challenge

A long-time MSP client and global technology leader was looking for a partner to manage their global intermediate and tail R&D services spend, allowing their procurement organization more time to focus on strategic suppliers and category strategy. They asked KellyOCG to provide expert support.

The solution

We implemented full category management support and rolled out services management technology to take on full ownership of our client’s non-strategic supplier spend. This cut down the number of suppliers they needed to actively manage, freeing up their internal team and helping them to achieve maximum value from every engagement.

The result

We significantly reduced the administrative burden of the procurement organization while increasing services visibility, reducing costs, and improving compliance across R&D statement of work (SOW) engagements. This led to an expansion of KellyOCG’s solution across multiple categories and suppliers. We now manage $200M in global services spend.

A long and productive talent relationship.

KellyOCG has been working with this client for more than 20 years, initially as a staffing provider, then a master vendor, and, for the last decade, as an MSP provider. When their procurement team needed added support on R&D category services spend and management, they turned to our experienced team. We implemented a customized services procurement solution powered by industry-leading technology. The results from this initial engagement were so positive that we expanded our program across multiple countries and categories. Over the last 4 years, our services engagement solution has continued to evolve and deliver impressive outcomes.


KellyOCG oversees $200M in services spend across 12+ countries.



RFX savings up 46% year-on-year.


Management and administration of all supplier relationships.



Spend under management continues to grow 28% year-on-year.


Providing detailed analytics and services spend insights.



29% increase in savings year-over-year with $12M savings in 2020.


Demand management advice and support.

Overseeing supply chain management.

We oversee every aspect of supply chain management across the categories we manage. This includes engaging suppliers, negotiating rates, identifying missed cost-saving opportunities, supplier scorecarding, benchmarking, and analyzing supplier performance during engagements and on project completion. This global oversight allows us to ensure our client is getting maximum value from the services they need and that services are being engaged compliantly and in line with our client’s governance policies and requirements.

Utilizing the latest talent tech.

We use industry-leading technology to digitize and optimize every aspect of the services engagement process, from driving process efficiencies to understanding supplier performance and delivering detailed analytics to our client partner. We combine an industry-leading VMS with our proprietary talent supply chain portal – Kelly Helix UX – to power the solution. We also provide our client with access to human cloud platforms, expanding the range and scope of services they can access through the gig worker community.

Driving diversity.

We are committed to supporting diversity across all of our programs, and we are always looking for new opportunities to engage and champion high-performing diverse suppliers. As part of our active supplier management, we have identified and nurtured diverse suppliers with the ability to deliver in key service categories across the solution. The program increased diversity spend by 162% last year and we continue to highlight opportunities to work with diverse businesses.

Planning for future demand.

We are constantly assessing and reviewing our supply base against the organization’s needs and goals to make sure we have the right suppliers in the right place to tackle future demand. We also provide supply chain support to help the business navigate M&A activity. Alongside these assessments, we report back to our client on key KPIs like cycle time, cost savings, customer satisfaction, and diversity spend – this enables us to constantly assess and improve our performance. Our relationship with this client has grown and strengthened over time as we have proved our capabilities. We are continually looking for new ways to add value and we can’t wait to see where we go from here.

Our value


End-to-end services and category management support.


Delivering cost savings and identifying missed savings opportunities.


Strategic demand management.


Ready to connect with an expert?

Keeping up with the new world of work means adopting creative business strategies, and connecting with the talent who will make a real difference in your field. Lucky for you, it’s what we specialize in.

Contact us at 800.Kelly.01 and one of our agents will administer your request. Or, if you’d prefer, fill out the form to submit an email.