KellyConnect - Contact Center Outsourcing

KellyConnect® provides organizations with unique outsourced solutions for their comprehensive contact center needs. Leveraging our 70 years of expertise and extensive insight of the staffing and recruiting challenges that face the contact center industry, we are able to connect clients of all shapes and sizes with the people, processes, and technology they need to create the experiences their customers demand.

With end-to-end capabilities that span brick and mortar, hub and spoke, and virtual models, our customized solution will more effectively find, attract, and manage the talent needed to support your customers.

KellyConnect leverages best-in-class cloud technology to empower your contact center for success. Our platform offers maximum scalability and speed of implementation, with no limit on the total number of agents from initial recruitment, behavioral analysis all the way through delighting your customers. Our service enables us to drive operational efficiency, cost-effectiveness, contact center quality, and ultimately, a better experience for each customer engagement.

We are a leader in the Home-Based Agent delivery model which provides endless access to talent, unmatched business continuity, and operational elasticity.

Our KellyConnect capabilities include:

  • Customized Support Services
  • Operations Management
  • Customer Service
  • Technical Support
  • Technology & Compliance

Outsourced solutions for comprehensive contact center needs.

Download the white paper for more details.

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We are seeking diversely talented individuals that are driven to transform challenges into opportunities for our clients around the world.

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Connect with an Expert
For more information on how KellyOCG can help meet your strategic workforce needs, connect with one of our solutions architects today.