New MSP with a European concentration launched at global biopharmaceutical company.

The challenge: MSP with an outstanding user experience needed.

The client needed a first-generation MSP that would provide an outstanding global user experience, compliance, visibility, and benchmarking. The request was driven by a corporate integrity initiative requiring all departments to ensure compliance.

KellyOCG was selected based on our ability to transform the model into a world-class program with a heavy European concentration. Our global footprint, ability to drive compliance, experience, data & analytics, and partnership mindset were all listed as reasons for the award. The model and roadmap incorporated every element of third-party labor.

The solution: A one-year, multi-phase global implementation.

  • Along with the client, KellyOCG designed a multi-phased, 12-month global implementation. Phase 1 included the US, Canada, and Ireland; phase 2 the UK and NL; and Phase 3 covered the rest of world for all labor types. The project plan also included a comprehensive change management plan. SAP Fieldglass VMS was utilized.
  • We developed an acquisition integration playbook to incorporate new acquisitions under the program model. This included several integrations over the program term.
  • Strategic benchmarking of rates and performance against similar industry clients through our proprietary Kelly Helix UX portal drove cost savings.
  • We have an annual commitment of at least seven innovation proposals with a heavy focus on diversity, talent, and suppliers.

The value: Goals exceeded and the project extended.

Everyone involved was thrilled with the results:

  • Performance goals were exceeded in the areas of diversity, bill rate management, customer satisfaction, and cycle time.
  • We received a 100% score on innovation and continuous improvement.
  • The contract continues to be extended without competitive bidding.

We are proud to be recognized as a partner who can deliver a sustainable competitive advantage for our client through best-in-class quality, innovation, value, and unmatched service.

Our value


month project timeline successfully executed.



countries worldwide covered for staff augmentation and worker tracking.



score on innovation and continuous improvement.