Challenge: A global leader in water and wastewater treatment solutions faced significant challenges with its talent acquisition process. The company's previous provider had created a system characterized by poor communication, a lack of transparency, and low stakeholder satisfaction. This ineffective talent acquisition process was causing inconsistent results, and the company's existing technology was underutilized. The client sought to overhaul its recruitment process to enhance the experience for all stakeholders—from hiring managers to candidates—while also improving overall hiring efficiency.
Solution: KellyOCG was engaged to design and implement a custom Recruitment Process Outsourcing (RPO) solution. Our comprehensive approach focused on enhancing the experience for everyone involved in the talent lifecycle, from the initial application to onboarding. We implemented a new system that delivered:- Enhanced Reporting: Regular, real-time reporting to give hiring managers and HR business partners a clear view of the pipeline and progress.
- Improved Resource Allocation: Better insights and data-driven decisions to ensure resources were allocated efficiently.
- Technology Optimization: Integration and full utilization of existing and new recruitment technologies to streamline workflows.
Value: By partnering with KellyOCG, the client achieved a more efficient and satisfying recruitment process. The new RPO solution delivered significant, measurable improvements in key areas:
- Candidate Applications: The program successfully managed 3,400 applications.
- Offer Acceptance: The offer acceptance rate rose to 96%, a clear indicator of candidate satisfaction and a streamlined hiring process.
- Time to Fill: The time to fill positions was reduced to just 55 days.
- Geographic Reach: The program was successfully implemented in 20 U.S. locations.
- KPI Achievement: The time to fill positions was 10 days faster than the Key Performance Indicator (KPI) target.