Key results:
“Leadership appreciates your ease of access, diligence, collaboration, and continued support. Your team is amazing to work with.” — KellyOCG client
The challenge: A self-managed program needed upgrading.
The client — a Fortune “Most Admired Company” — ran a managed service provider (MSP) solution that was self-managed with minimal oversight, using IQN as their vendor management system (VMS). The internal team consisted of three resources supporting a historical headcount of 1,000, averaging $120 million in expenditures annually.
They needed to transform their MSP delivery model — and find a partner who could match their high-touch culture and grow alongside them.
The solution: KellyOCG® delivered experience and expertise.
KellyOCG was selected based on our consultative approach, alignment to the client’s strategic goals, and on-site resources providing the highest level of customer service. Key highlights include:
- A team of 20, including a program leader with more than 20 years of experience at KellyOCG, a dedicated process excellence leader focused exclusively on strategy, and multiple resources who have practiced IT recruiting during their careers.
- Strategic benchmarking of rates and performance against similar industry clients through our proprietary Kelly® Helix platform: an AI-driven solution that provides a comprehensive, single-entry point for workforce management, insights, and talent engagement.
- A scalable, strategic solution that has allowed the program to more than double in the first year, and we continue to scale to meet growth.
The result: Spend under the program doubled over two years.
Two years after inception, spend under management surpassed $300 million. It achieved a 4.4/5.0 program quality score, 12% hard dollar cost savings in years one and two, and 100% onboarding compliance. The team developed a strategic roadmap for global expansions, new business leader engagement, a diversity initiative, service offering expansions, and cycle time enhancements. Hiring managers and program suppliers share accolades for the team's service delivery almost daily.
