Inside a multi-country MSP program.


Building a global MSP program. We worked with a leading pharma organization to develop and launch a multi-country MSP program, improving access to talent, boosting contingent visibility, and optimizing processes.

The challenge

A global pharmaceutical organization was looking for support in designing and implementing a global managed service provider (MSP) program across the US and Europe. They were searching for a partner who could deliver on visibility, cost savings, best practice, and access to great talent.

The solution

KellyOCG was chosen as the successful MSP partner, and we worked closely with stakeholders across the business to design a vendor-neutral program that would deliver great value while flexing to meet the needs of multiple geographies.

The result

We have successfully rolled out the global MSP program across the US and multiple countries in Europe. KellyOCG has delivered $31M in cost savings in just 3 years, implemented optimized processes, improved compliance, increased visibility, and grown diversity spend.

Overcoming pain points.

We worked closely with this global life sciences organization to understand their pain points and challenges so that we could develop a solution that responded to their unique needs and goals. We used these findings and our deep experience in building global talent solutions to develop a vendor-neutral MSP program that would allow them to effectively see and manage their contingent workforce across multiple countries. The program has delivered strong results since its launch in 2017, including:

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Detailed cross-country analytics and metrics.

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$90M global spend under management.

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Delivered $31M in cost savings in 3 years.

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Successful rollouts across the US, Switzerland, the UK, Germany, and Austria.

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Increased diversity spend to 57%.

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Optimized processes and improved compliance.

Our value


Delivering global visibility.


Building customized solutions.


Realizing cost savings and process optimization.


Ready to connect with an expert?

Keeping up with the new world of work means adopting creative business strategies, and connecting with the talent who will make a real difference in your field. Lucky for you, it’s what we specialize in.

Contact us at 800.Kelly.01 and one of our agents will administer your request. Or, if you’d prefer, fill out the form to submit an email.