The new program is now driving increased compliance and delivering additional savings, all while providing an enhanced experience for the City of Sydney's team.
The challenge
The City of Sydney had an MSP (Managed Service Provider) program in place for five years that was no longer meeting its needs. Key challenges with their existing program were identified:
- The VMS (Vendor Management System) technology was outdated and not a best-in-class solution.
- The City of Sydney was not receiving the market insights needed to evolve their approach to contingent workforce management.
- Compliance issues had been flagged as a potential workforce risk.
- The current provider was not delivering transformative cost savings.
The solution
KellyOCG was chosen to replace the incumbent MSP provider by offering a next-generation solution with an evolution roadmap. Key factors in their selection included:
- Demonstrated experience running a broad range of MSP programs.
- Strong expertise in SAP Fieldglass and how to optimize it within an MSP environment.
- Robust implementation and change management experience.
- A highly experienced program team.
- A strong track record in supplier engagement.
The result
KellyOCG executed a seamless transition to the new MSP program, including the full implementation of SAP Fieldglass within the required timeframe. The program officially commenced in June 2024. The successful transition included:
- The transition and onboarding of 53 suppliers.
- Transitioning 190 contractors to KellyOCG's employment.
- Training over 50 managers on the new systems and processes.
- Implementing Helix to provide advanced analytics.
Our value
1.
Increasing access to great talent.
2.
Reducing recruitment costs.
3.
Becoming part of your team.
