“Working with KellyOCG® to implement the processes for our out-of-state adjuncts has been great. We truly appreciate the time and commitment that Kelly and their staff have put into this new process. So, far we’ve had great results and having completed one semester we hope to continue with more improvements along the way. THANK YOU!”
--Associate Vice President & CHRO
The challenge: Independent contractors difficult to fit in program.
An independent, self-run contingent labor program management office faced a complex challenge following a corporate merger. It became clear that an external Managed Service Provider (MSP) partner was needed to optimize the program and find additional value.
KellyOCG was selected for our proven ability to transform the model into a world-class program, leveraging data-driven insights and expanding capabilities to total talent management.
A particularly difficult challenge was the inclusion of right-of-way suppliers. These suppliers had been excluded from the previous self-managed program due to their complex engagement models and the difficulty of supplier adoption. However, it was recognized that including them in the new program was essential to increase compliance, drive cost savings, and mitigate risk.
The solution: Research, stakeholder engagement leads to adoption.
KellyOCG embarked on a strategic approach centered on research and executive stakeholder engagement. We initiated supplier optimization workstreams that resulted in the identification of exclusive suppliers for right-of-way roles.
The solution maintained the existing utilization of the SAP FG Contingent Labor module for these engagements, ensuring continuity and smooth integration. Through our continued engagement, we uncovered that 95% of resources were pre-identified, with only 5% being sourced through the supplier's bench talent. This insight allowed us to drive significant value and cost savings in a competitive marketplace.
Executive stakeholder engagement, supported by a clear mandate, was key to achieving close to 100% participation. Additionally, we converted the entire supply base from day rates to hourly rates and implemented a new expense management system with standardized controls.
The value: Cost savings, efficiency, and improved visibility.
The new program delivered immediate and lasting value across the organization:
- Cost Savings: By driving pre-identified talent into a PPO (payroll) model, we achieved immediate and measurable cost savings.
- Improved Visibility: The single source of information provides 100% visibility into the contingent workforce.
- Enhanced Efficiency: The new process improved efficiency both internally and externally, fostering strong supplier engagement and creating growth opportunities.
