A total talent solution, with zero disruption, for a biopharmaceutical client. Products delivered:
Staff augmentation, freelancers, services procurement, payroll, direct sourcing
The challenge
Our biopharmaceutical client had created an Enterprise Transformation Office for optimizing the external workforce of a spinoff. The priority was zero disruption to their business during the process.
They selected KellyOCG® based on our ability to transform their model into a world-class program incorporating every element of third-party labor: Global footprint, Experience, Strong data and analytics capabilities, Partnership mindset
The solution
The client, KellyOCG, and the VMS partner assembled a robust project team with a full commitment of resources and a vision for full-scale global implementation was mapped out.
The risk-adverse client opted for a conservative, phased timeline with a heavy focus on change management. KellyOCG developed an extensive change management plan, which included rebranding the program as “TotalTalent.” Multiple change enablers were launched including a change champion network, videos, and on-site kick-offs. Additionally, a robust savings goal was developed that was driven by market rate intelligence and supplier optimization.
The result
The program went live with zero disruption and has provided full visibility to the entire external workforce.
The client is thrilled with a 13-day cycle time and a savings of $24M in the first year alone, driven by proactive management and hiring manager consultation of market rates. This represents a 100% achievement of year-over-year savings goals as well as meeting—and exceeding—the program’s agreements.
A new way of seeing talent.
Our relationship with this global biopharmaceutical client began when they were searching for an organization to help bring together all of their third-party workers under one program. This included temporary workers, professional services delivered under SOWs, and work performed through outsourced service providers. It sounds simple, but this was (and remains) a groundbreaking approach in the industry. Luckily, at KellyOCG we love a challenge! And this was an opportunity to implement a truly innovative program that could deliver value across their business. We were thrilled when this client chose us as their partner in this project.
$885M spend under management.
18,500 workforce headcount.
$24M first-year savings.
First steps to success.
Bringing together all third-party workers under one program was no small task — our client engages thousands of third-party workers and they make up approximately a third of their total workforce. We addressed this by rolling out the program in stages, beginning with third-party temporary workers before moving on to professional services/SOW providers.
Navigating complexity.
It’s not always been easy, particularly as we move through the second phase of the program dealing with professional services/SOW. This is a group of suppliers and workers who have been managed in different ways across different functional areas of the business. Trying to create a single cohesive program means continually stripping away layers of complexity.
But before layers of complexity can be removed, we have to understand why they exist in the first place This has led to deep discovery work within the procurement organization that oversees professional services/SOW processes, enabling us to understand the practical and technological barriers that arise as we build a unique way of working. Buy-in from across the organization has been invaluable in overcoming these bumps in the road. This project is jointly owned by a team comprised of finance, talent, and procurement which gives us a broad and supportive base within the business. We have also partnered closely with the client’s internal change management team to effectively communicate new ways of working. A deeply collaborative working partnership has been vital to successfully building out this complex solution.
Visible benefits.
These changes have been challenging and, at times, even painful for our client to undergo – so, why do it at all? The answer is that the benefits are enormous. Perhaps the most sizable of these benefits is visibility – visibility of the work being done and of the workers performing vital tasks throughout the organization. Our client was spending more than a billion dollars a year on third-party talent with limited visibility of the effectiveness of this talent or the value received. The program we are helping to bring to life will allow them to see and leverage thirdparty workers around the globe to support their business. This is essential in a volatile life science market punctuated by M&A activity, regulatory changes, and rapidly advancing innovation in research and development. It also means they can be more effective in workforce planning, navigating the business cycles of key geographies while enjoying significant cost savings on key talent.