Talent Supply Chain Excellence New South Wales Department of Education

At the beginning of 2015, the New South Wales (NSW) Department of Education (DoE) embarked on an ambitious plan to accelerate the deployment of a new contingent labor management solution—spearheaded by David Malcolm, NSW director of Category Management, People | Procurement Solutions Directorate. Known informally as “Contractor Central,” this NSW initiative would need an anchor implementation to encourage all departments to come on board. David Malcolm’s determination for the DoE to play that role, the collaborative way his Procurement team worked tirelessly across their internal stakeholder community, and the license given to Kelly Outsourcing and Consulting Group (KellyOCG) to design and deliver a fully customized solution, all contributed to a hugely successful rollout. In fact, the initial phase was so successful that the initiative was awarded “Most Innovative Use of Technology” at the CIPS (Chartered Institute of Procurement & Supply) Australasia Awards 2016, and was a finalist for the “Best Process Improvement” award. Here are the key elements of the program and how this success is being built upon within the second phase.