MSP Solution for an Australian Government Agency

MSP Solution for an Australian Government Agency

For the first time, a New South Wales state government department was looking to transition an existing Managed Service Provider (MSP) programme to a new provider. As the department’s existing MSP contract came to a close, it sought to transition to a provider that would help improve reporting capabilities, data integrity, supplier adoption, compliance, and cost savings for the programme. With more than 1,600 contractors in the programme, it was also crucial that the selected provider minimise disruption throughout this inaugural transition.

The Company

A department of the New South Wales government in Australia focused on providing various services and administering regulations.

The Challenge

As the government department’s MSP contract was set to expire, it pursued a provider that could deliver more streamlined processes and increased cost savings.

The Solution

As the MSP programme successor, KellyOCG not only took on the administration of the programme, but also enhanced processes, data controls and analytics as well as visibility of current queries under management.

The Result

Following a smooth transition from the previous MSP with minimal disruption to the client and key stakeholders, the KellyOCG administered programme delivers
enhanced reporting capabilities, compliance, and significant cost savings.

Our Value

  • Quick & seamless MSP transition
  • Consultative approach
  • Focus on driving cost savings